Ugh…I am cranky today. I hate being cranky, and yet there is nothing I can really do to stop it. I am working a lot this week to cover some of my co-workers vacations. Unfortunately, we are still pretty understaffed and our computers have been acting up this morning. Thus, why I am frustrated and irritable. I have been here for three hours and have already taken about 100 calls, so we are pretty busy. Only six more hours to go though…